ITIL Foundation, ITIL
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By: The Stationery Office
ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. "ITIL Foundation" is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.
AI Overview
The book "ITIL Foundation, ITIL 4 Edition" by The Stationery Office is a comprehensive guide to the ITIL (Information Technology Infrastructure Library) framework, specifically designed for the ITIL Foundation certification. Here is a detailed overview of the book:
Key Themes
ITIL Framework Overview:
- The book provides an introduction to the ITIL 4 framework, which emphasizes a flexible, coordinated, and integrated system for the effective governance and management of IT-enabled services.
Service Lifecycle:
- It covers the five core elements of the ITIL service lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
Service Strategy:
- Focuses on understanding organizational objectives and customer needs to align IT services with business requirements.
Service Design:
- Involves designing IT services, including architecture, processes, policies, and documentation to meet business needs.
Service Transition:
- Manages change, risk, and quality assurance during the transition of services from development to operations.
Service Operation:
- Ensures that IT services are managed day-to-day to deliver agreed service levels to users.
Continual Service Improvement:
- Adjusts IT services to meet evolving business requirements by identifying and applying enhancements to IT services.
Plot Summary
The book is structured to provide a structured approach to understanding and implementing the ITIL framework. It includes:
- Core Concepts: Detailed explanations of processes, roles, and functions within each stage of the service lifecycle.
- Practical Examples: Real-world examples and case studies to illustrate how ITIL principles are applied in practical scenarios.
- Study Aids: End-of-chapter questions to help prepare for the ITIL Foundation certification exam.
Critical Reception
While there is no specific critical reception available for this edition, the ITIL framework as a whole has been widely adopted and respected in the IT service management community. The ITIL Foundation Handbook, which is part of the same series, is highly regarded for its concise and accessible approach to explaining complex ITIL concepts.
Availability
The book is published by The Stationery Office (TSO) and is available online through their website, as well as through other retailers such as World of Books GB.