Coaching for Emotional Intelligence
The Secret to Developing the Star Potential in Your Employees
By: Bob WALL
About This Book
At some point in their careers, all managers face a frustrating and seemingly insurmountable challenge -- the highly intelligent, highly skilled direct report who is failing when he should be excelling. Often, this employee is destroying not only his own career, but also the morale of the rest of the team. While this behavior may initially seem willful, it is more than likely due to a lack of emotional intelligence -- the ability to comprehend one's emotions, empathize with the feelings of others, and interact with people in ways that promote congenial working relationships. More than any other trait, emotional intelligence is the one variable that can transform a mediocre employee into an exceptional one. Managers now have a new and demanding role. They must become coaches who help their employees to develop emotional intelligence and the positive interpersonal relationships that result. And while this kind of corrective coaching may seem daunting and unpleasant to many managers, it is also achievable with the right tools. In Coaching for Emotional Intelligence, Bob Wall offers coaching strategies that will enable every manager to elicit excellence by improving the negative behaviors and communications flaws that are undermining an employee's performance. The book provides a structured format for formulating and delivering both praise and corrective feedback, as well as a step-by-step method and sample scripts for conducting a coaching session. Readers will: Overcome the fear of coaching on sensitive, personal issues. Learn the critical importance of praise--and how to give it. Understand the influences that shaped the behaviors of the individual being coached. Determine whether an employee is responding to corrective coaching, when to keep him -- and when to fire him. Create an action plan for teaching employees to identify and alter unwanted behavior. Master spontaneous coaching: delivering praise in 15-20 seconds -- and corrective feedback within 45 seconds. Formulate structured conversations when corrective coaching isn't working. Create successful, detailed, and clear personal, team, and work evaluations and mission statements. The first book of its kind, Coaching for Emotional Intelligence is a thoughtful, realistic, and accessible guide that will change the way managers lead in the workplace -- and will ensure that their employees are reaching their full potential.
AI Overview
Title: "Coaching for Emotional Intelligence" by Bob Wall
Overview: "Coaching for Emotional Intelligence" by Bob Wall is a practical guide aimed at helping managers develop the emotional intelligence of their employees. The book focuses on strategies and techniques for improving negative behaviors and communications flaws that can undermine an employee's performance. It emphasizes the critical role of emotional intelligence in transforming mediocre employees into exceptional ones.
Key Themes:
- Emotional Intelligence (EI): The book highlights the importance of EI in the workplace, explaining how it can be developed and utilized to enhance employee performance.
- Coaching Strategies: It provides structured formats for formulating and delivering both praise and corrective feedback, along with step-by-step methods and sample scripts for conducting coaching sessions.
- Overcoming Fear: The book addresses the fear of coaching on sensitive, personal issues and offers strategies to overcome this barrier.
- Praise and Feedback: It emphasizes the critical importance of praise and how to give it effectively, as well as how to deliver corrective feedback within a short time frame.
- Behavioral Change: The book includes methods for determining whether an employee is responding to corrective coaching, when to keep them, and when to fire them. It also provides an action plan for teaching employees to identify and alter unwanted behavior.
- Spontaneous Coaching: It teaches managers how to deliver praise in 15-20 seconds and corrective feedback within 45 seconds.
- Structured Conversations: The book offers guidance on formulating structured conversations when corrective coaching isn’t working.
- Performance Evaluations: It provides tips on creating successful, detailed, and clear personal, team, and work evaluations and mission statements.
Plot Summary:
The book is organized around practical tools and examples that managers can use to improve their employees' emotional intelligence. It includes:
- Useful Worksheets and Forms: The book is loaded with practical workplace examples and useful worksheets and forms that can be used for mentoring employees.
- Realistic and Accessible Guide: It is described as a thoughtful, realistic, and accessible guide that will change the way managers lead in the workplace.
Critical Reception:
While specific reviews are not provided in the sources, the book is described as a "first book of its kind" that offers a structured format for improving emotional intelligence in the workplace. It is praised for its practical approach and the tools it provides for managers to elicit excellence from their employees.
Sources:
- GetAbstract Summary: The book offers useful worksheets and forms, and is loaded with practical workplace examples for mentoring employees to help them build stronger emotional intelligence.
- Porchlight Books: In this book, Bob Wall offers coaching strategies that will enable every manager to elicit excellence by improving the negative behaviors and communications flaws that are undermining an employee's performance.
- Barnes & Noble: The book provides a structured format for formulating and delivering both praise and corrective feedback, as well as a step-by-step method and sample scripts for conducting a coaching session. It emphasizes the critical importance of praise and how to give it, and offers guidance on overcoming the fear of coaching on sensitive issues.